Mulgas Adventures

Cancellation Policy

Booking Cancellations and Amendments Policy
Mulgas Adventures reserves the right to cancel a tour amend itineraries change carriers and apply surcharges without notice. Our departures will be subject to numbers. If we need to cancel a tour or service every effort will be made to offer a suitable alternative. If no alternative is available we will refund your tour price in full.

Standard Cancellation Terms [updated 14th January 2022]
We are currently working hard to review our Cancellation Terms to ensure you don’t feel any risk when making your booking with us.

Your purchase is safe! See our Covid-friendly Terms.

These Cancellation Terms only apply to bookings made directly with Mulgas Adventures at www.mulgasadventures.com.au. 3rd Parties such as Booking agents and Travel agents will each have their own cancellation policies and these may differ from those of Mulgas Adventures. For more information please contact your point of purchase.

Booking Cancellation and Booking Amendment fees are necessary to cover costs associated with planning and operating individual Tours and are consistent with the real costs to Mulgas Adventures.

Standard Cancellation fees:

11 days or more before departure = 35% of booking.
4 – 10 days before departure = 80% of booking.
3 days or less before departure = 100% of booking. (if we find another passenger fee = 80% of booking.)
Standard Amendment fees:

11 days or more before departure = 10% of booking.
4 – 10 days before departure = 35% of booking.
3 days or less before departure = 100% of booking. (if we find another passenger fee = 80% of booking.)
Covid-friendly Terms [updated 14th January 2022]
There is no risk of losing your money due to Covid-19!

All ticket changes that result from situations arising from Covid-19 (ie: sudden changes to rules for crossing borders entry into areas travel from particular areas etc.) are verified and managed by management in good faith and on a case-by-case basis. See our Covid Flexibility Guarantee.

Covid Flexibility Guarantee
Mulgas Adventures offers a fully transferable travel voucher (valid for 2 years from the original travel date) for cancellations due Covid-19 which are outside the control of our customers.

For flight cancellations and all other cancellations our Standard Terms will apply.

Mulgas recommends Travel Insurance it’s never been a better idea!

Service Terms and Conditions
Mulgas Adventures recommends that you have personal travel insurance which will provide you with the best cover.

We accept no responsibility for injury illness or other such accident sustained while on tour. We accept no liability for lost or stolen property.

Reliable and well-maintained fleet

There are no refunds in instances of mechanical breakdown or adverse weather conditions. Every Tour is supported with contingencies in place to provide the best experience possible in any adverse situation. We proudly stand by our strong record of operating a reliable and well maintained fleet.

We cannot guarantee pick up and drop off times however all efforts are taken to provide the best experience possible for each passenger.

Customers need to be aware that we operate in extreme temperature and in remote areas and act according to instructions from our Tour Guides. By making a booking and agreeing to these Terms and Conditions you agree to follow instructions including Safety instructions by our Guides for the duration of the Tour.

By agreeing to these Terms of Service you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use our service and this site.

You may not use our Service for any illegal or unauthorised purpose nor may you in the use of the Service violate any laws in the jurisdiction (including but not limited to copyright laws in some areas and the consumption of alcoholic beverages on board any bus).

Do you feel unwell? Safety is our priority!

You must not embark on a tour if you have any form of medical condition mental health condition injury illness contagious disease or any other condition which would impact on your ability to participate in group activities safely or which would put at risk the safety and wellbeing of other passengers.

A breach or violation of any of the Terms of Service may result in an immediate termination of our Services.

We reserve the right to refuse service to anyone for any reason at any time. Our primary consideration is the safety of all passengers staff and people we come into contact with during our Tours.

We are not responsible if information made available on this Site is not accurate complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary more accurate more complete or more timely sources of information. Any reliance on the material on this Site is at your own risk and we encourage further research such as those resources provided by this site.

Prices for our products are subject to change without notice. Whilst we oblige all 3rd Parties such as Booking Agents and Travel Agents to refer our products and a consistent rate we cannot dictate or restrict any promotional efforts made by 3rd Parties which may result in some passengers paying a different price. To clarify please refer to your point of purchase or see our current pricing at www.mulgasadventures.com.au/

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification price change suspension or discontinuance of the Service.

We have made every effort to display as accurately as possible the colours and images of our Services that appear during a Tour. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right but are not obligated to limit the sales of our products or Services to any person geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Site is void where prohibited.

We reserve the right to refuse any order you place with us. We may in our sole discretion limit or cancel quantities purchased per person per household or per order. These restrictions may include orders placed by or under the same customer account the same credit card and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that in our sole judgment appear to be placed by dealers resellers or distributors.

Certain content products and services available via our Service may include materials from third-parties.

Questions about the Service Terms and Conditions should be sent to us at info@mulgasadventures.com.au.