Autopia Tours - Northern Territory

Cancellation Policy

Health & Safety:
We prioritise the health of everyone. Our staff is trained on hygiene protocols, and all equipment is sanitised between tours. If you experience flu-like symptoms or feel unwell, please reschedule to protect yourself and others.
Booking Terms and Conditions: (click here to view full version)
Customers Responsible Travel
The customer shall comply with all Government (Federal, State, and Territory) conditions of entry into Australia and/or at the time of travel for tour and transport services. In the event that a traveller needs to cancel unexpectedly due to visa restrictions, a medical condition, family reasons, or changes to regulations imposed by the government, the operator shall apply discretion when applying cancellation policies in these circumstances. The operator reserves the right to withhold such a reasonable sum to cover administrative expenses and other losses, dependent on when notice of cancellation is given by the customer.
In the unlikely event that a traveller must leave a tour midway after it has commenced, or attempt to join a tour after departure, the operator is not required to reimburse any aspects of the tour that they did not participate in. As part of this, the traveler is responsible for any relocation expenses incurred from the point of departure to their nominated destination and is the traveller's responsibility and will not be reimbursed. Note: Different cancellation conditions may apply if/when booked through third-party agents. Your travel consultant will advise if differences apply. Travelers are strongly advised to purchase personal cancellation insurance at the time of booking.
Cancellations & Refund Policy:
Cancellation by the Traveller
We understand that travel plans can sometimes change, if you cancel some or all portions of your booking the cancellation terms set out below will apply. A cancellation will only take effect when we receive written confirmation that you have sent to your relevant booking agent notifying them of your cancellation.
If you wish to change or cancel a trip:
Day Trips
(a) 0 to 1 day / within 24-hrs from the experience start time or failure to board on tour:
- will result in a 100% cancellation fee / full fare forfeiture of the ticket price and not eligible for a refund; or
(b) 2+ days prior to the departure:
- we will refund the full balance paid by you in connection with your booking; or
- flexible date changes – unlimited supply of free date changes available; or
- alternatively, we can issue a credit voucher for the amount paid to travel on another day
Any credit travel voucher resulting from a cancellation under (Cancellation by the Traveller) has an expiry date of 3 years and may be applied towards any other available trip offered by us. This credit is transferable on experiences, however not redeemable for cash.
Note different cancellation conditions may apply if/when booked through third-party agents, your travel consultant will advise if differences apply. We strongly advise travellers to take out personal cancellation insurance at the time of booking.
Acceptance of Risk:
Australia is home to a wide range of dangerous animals, extreme weather conditions, and varied terrain. Experiencing these dangers while camping, hiking, or passing time outside may increase your personal risk. Safety is our number one priority and our guides are highly trained to ensure passenger safety at all times. Get Lost Travel Pty Ltd cannot accept responsibility for any loss, injury, or accident caused by passengers onboard our tours.
Travel Insurance:
We recommend all guests have personal travel insurance which should be taken out at the time of booking prior to tour departure. Your travel insurance must provide cover against personal accident death, 24/7 medical expenses, and emergency repatriation with a recommended minimum coverage of US$ 200,000 for each of the categories of cover. We also strongly recommend it covers cancellation curtailment, COVID-19 cover, personal liability, and loss of luggage and personal effects. If you have travel insurance connected to your credit card or bank account please ensure you have details of the participating insurer, the insurance policy number, and the emergency contact number with you rather than the bank’s name and credit card details.
Alcohol Policy:
Alcohol is not permitted on board our vehicles. We reserve the right to refuse re-entry if passengers are overly intoxicated and pose a threat to other passengers, our driver, or our vehicle. We also reserve the right to advise at any time prior to departure and whilst in operation, that alcohol is no longer permitted. The legal drinking age in Australia is 18 years old, photo ID is required.
Child Policy (Age Requirements):
Our child and infant policy and pricing does vary depending on the trip; this is due to the diversity in our product range. All travellers under the age of 18 years old must be accompanied by an adult or guardian. Infants aged 0 to 4 can travel on an adult’s lap for the duration of the tour, note this may not be ideal for some day tours. A child ticket is required for the infants, even though they’re on a lap. Child protective seats can be requested at the time of booking, subject to availability and not guaranteed. Important Note: Due to the type of experiences we operate throughout Australia, some may require a medium to high level of fitness and a doctor’s certificate is required for people over 70 years old (30 days before travel).
Luggage Policy:
To maximize the comfort of your journey no luggage storage facilities are provided on our (Day Trips): It is recommended you bring a small day pack no bigger than 5-7kg. (Short-Break / Extended Tours): Maximum baggage allowance per person is 15-20kg preferably a soft travelling pack. Excessive amounts of luggage may incur a surcharge fee. Inappropriate luggage presented on the day of departure such as surfboards, bikes, and an excessive amount of luggage may result in refusal to board unless previously arranged. Other: mobility scooters, wheelchairs, pushers, prams, walking frames, and other walking aids cannot be stored safely on our vehicles. Please advise prior to booking if there are any of these aids required.
Pick-up & Drop-offs:
GLT may offer complimentary inner-city pick-up and drop-off services to selected accommodation providers. Please note it is the customer’s responsibility to be waiting out the front of your selected pickup location (accommodation provider) at least 10 minutes before departure. Failure to wait out the front of your selected accommodation or nominated meeting point may result in the tour guide being unable to locate you causing failure to load. GLT cannot be held responsible for passengers who fail to load.
Special Requirements:
Please notify the tour operator of any food allergies or special dietary requirements, and/or medical conditions at the time of booking or 7 days prior to the tour departure. While we endeavor to cater to most dietary needs, there are limited food options in some regions we visit on extended tours, so forward planning is required to ensure we can accommodate but it is not guaranteed. For those with special dietaries, we recommend you bring snacks along.
Booking Confirmations & Enquiries:
All reservations must be confirmed within 48 hours of departure via email to info@autopiatours.com.au.

Updated Jun 2024.